{"id":10123,"date":"2026-04-13T13:00:32","date_gmt":"2026-04-13T13:00:32","guid":{"rendered":"https:\/\/busondakika.com.tr\/?p=10123"},"modified":"2026-04-13T13:00:33","modified_gmt":"2026-04-13T13:00:33","slug":"5gnin-ilk-gunlerinde-sikayetler-yuzde-42-artti","status":"publish","type":"post","link":"https:\/\/busondakika.com.tr\/?p=10123","title":{"rendered":"5G\u2019nin ilk g\u00fcnlerinde \u015fikayetler y\u00fczde 42 artt\u0131"},"content":{"rendered":"<p> <strong>5G teknolojisinin kullan\u0131ma sunulmas\u0131n\u0131n ard\u0131ndan GSM operat\u00f6rlerine y\u00f6nelik kullan\u0131c\u0131 \u015fikayetlerinde dikkat \u00e7ekici bir art\u0131\u015f ya\u015fand\u0131. \u00c7\u00f6z\u00fcm platformu \u015eikayetvar\u2019\u0131n payla\u015ft\u0131\u011f\u0131 verilere g\u00f6re, 1-10 Nisan aras\u0131nda GSM operat\u00f6rlerine iletilen \u015fikayetler y\u00fczde 42 artt\u0131.<\/strong><\/p>\n<p>\u015eikayetvar verilerine g\u00f6re GSM operat\u00f6rlerine ula\u015fan \u015fikayet say\u0131s\u0131nda dikkat \u00e7ekici bir s\u0131\u00e7rama ya\u015fand\u0131. 1 Nisan itibar\u0131yla hayat\u0131m\u0131za giren 5G teknolojisiyle birlikte 2 bin 400 seviyesinde olan ba\u015fvurular, 10 Nisan itibar\u0131yla 3 bin 402\u2019ye y\u00fckseldi. Art\u0131\u015f yaln\u0131zca k\u0131sa vadeyle s\u0131n\u0131rl\u0131 de\u011fil. Y\u0131ll\u0131k veriler de y\u00fckseli\u015f trendine i\u015faret ediyor. 2025 y\u0131l\u0131n\u0131n ilk d\u00f6rt ay\u0131 ile 2026\u2019n\u0131n ayn\u0131 d\u00f6nemi kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda \u015fikayet say\u0131s\u0131 35 bin 536\u2019dan 38 bin 536\u2019ya \u00e7\u0131karak y\u00fczde 8 artt\u0131.<\/p>\n<p><strong>5G ile ilgili en \u00e7ok nelerden \u015fikayet ediliyor?<\/strong><\/p>\n<p><strong>\u015eebeke \u00e7ekim problemi ilk s\u0131rada:<\/strong>\u00a0Kullan\u0131c\u0131lar\u0131n en \u00e7ok \u015fikayet etti\u011fi konu \u015febeke kalitesi. 5G aktif g\u00f6r\u00fcnse bile bir\u00e7ok b\u00f6lgede \u00e7ekim g\u00fcc\u00fcn\u00fcn zay\u0131f oldu\u011fu, kapal\u0131 alanlarda ba\u011flant\u0131n\u0131n tamamen koptu\u011fu ifade ediliyor.<\/p>\n<p><strong>Beklenen h\u0131zlara ula\u015f\u0131lam\u0131yor:\u00a0<\/strong>5G\u2019nin y\u00fcksek h\u0131z vaadine ra\u011fmen kullan\u0131c\u0131lar \u00e7o\u011fu zaman d\u00fc\u015f\u00fck h\u0131zlarla kar\u015f\u0131la\u015ft\u0131klar\u0131n\u0131 belirtiyor. Hatta baz\u0131 kullan\u0131c\u0131lar 4.5G\u2019nin daha h\u0131zl\u0131 oldu\u011funu dile getiriyor.<\/p>\n<p><strong>Ba\u011flant\u0131 karars\u0131zl\u0131\u011f\u0131 dikkat \u00e7ekiyor:\u00a0<\/strong>Telefonlar\u0131n s\u00fcrekli 5G ile 4G aras\u0131nda ge\u00e7i\u015f yapmas\u0131, ba\u011flant\u0131n\u0131n stabil olmamas\u0131 ve ani kopmalar en s\u0131k dile getirilen teknik sorunlar aras\u0131nda yer al\u0131yor.<\/p>\n<p><strong>Kampanya ve hediye internet sorunlar\u0131:\u00a0<\/strong>Operat\u00f6rlerin sundu\u011fu kampanyalarda vaat edilen internet paketlerinin tan\u0131mlanmamas\u0131 veya yanl\u0131\u015f kullan\u0131lmas\u0131 kullan\u0131c\u0131lar\u0131n tepkisini \u00e7ekiyor.<\/p>\n<p><strong>Cihaz uyumlulu\u011fu problemleri ya\u015fan\u0131yor:\u00a0<\/strong>5G destekli telefon kullanan baz\u0131 kullan\u0131c\u0131lar, cihazlar\u0131n\u0131n sistemde uyumsuz g\u00f6r\u00fcnmesi veya 5G ayarlar\u0131n\u0131n aktif olmamas\u0131 gibi sorunlarla kar\u015f\u0131la\u015f\u0131yor.<\/p>\n<p><strong>Altyap\u0131 ile reklamlar \u00f6rt\u00fc\u015fm\u00fcyor:\u00a0<\/strong>Baz\u0131 kullan\u0131c\u0131lar, operat\u00f6rlerin \u201c5G var\u201d dedi\u011fi b\u00f6lgelerde hizmet alamad\u0131klar\u0131n\u0131 belirtiyor. Bu durum, altyap\u0131 ile tan\u0131t\u0131m aras\u0131ndaki fark\u0131 g\u00fcndeme getiriyor.<\/p>\n<p><strong>M\u00fc\u015fteri hizmetleri yetersiz bulunuyor:\u00a0<\/strong>\u015eikayetlere verilen standart yan\u0131tlar ve \u00e7\u00f6z\u00fcm s\u00fcre\u00e7lerinin yava\u015fl\u0131\u011f\u0131 kullan\u0131c\u0131 memnuniyetini d\u00fc\u015f\u00fcr\u00fcyor. Geri d\u00f6n\u00fc\u015flerin yetersiz oldu\u011fu s\u0131k\u00e7a vurgulan\u0131yor.<\/p>\n<p><strong>Taahh\u00fct ve iptal sorunlar\u0131 tepki \u00e7ekiyor:<\/strong>\u00a0Hizmetten memnun kalmayan kullan\u0131c\u0131lar, y\u00fcksek cayma bedelleri nedeniyle operat\u00f6r de\u011fi\u015ftirmekte zorland\u0131klar\u0131n\u0131 ifade ediyor.<\/p>\n<p><strong>Ge\u00e7i\u015f s\u00fcreci etkisi mi?<\/strong><\/p>\n<p>Uzmanlara g\u00f6re, yeni nesil mobil teknolojilere ge\u00e7i\u015f s\u00fcre\u00e7lerinde benzer sorunlar ya\u015fanmas\u0131 ola\u011fan kabul ediliyor. 5G altyap\u0131s\u0131n\u0131n hen\u00fcz t\u00fcm b\u00f6lgelerde e\u015fit seviyede yayg\u0131nla\u015fmam\u0131\u015f olmas\u0131, mevcut sistemlerin b\u00fcy\u00fck \u00f6l\u00e7\u00fcde 4.5G altyap\u0131s\u0131 \u00fczerine \u00e7al\u0131\u015fmas\u0131 ve cihaz\u2013\u015febeke uyumlulu\u011fu gibi teknik fakt\u00f6rler kullan\u0131c\u0131 deneyimini do\u011frudan etkileyebiliyor.<\/p>\n<p><strong>Konuyla ilgili \u015eikayetvar\u2019a ula\u015fan baz\u0131 \u015fikayetlerse \u015f\u00f6yle:\u00a0<\/strong><\/p>\n<ul>\n<li>\u201c5G\u2019ye ge\u00e7tikten sonra internet kalitesi belirgin \u015fekilde d\u00fc\u015ft\u00fc. 4.5G\u2019de bu kadar sorun ya\u015famazken, 5G\u2019de s\u0131k s\u0131k kopmalar oluyor ve ba\u011flant\u0131 stabil de\u011fil. \u00d6yle ki, yeni taahh\u00fcd\u00fcm olmasa hatt\u0131m\u0131 ta\u015f\u0131may\u0131 d\u00fc\u015f\u00fcnecek kadar memnuniyetsizlik ya\u015f\u0131yorum. 4.5G\u2019ye geri d\u00f6nmek istedim ancak telefonda sadece 2G\u20133G se\u00e7enekleri g\u00f6r\u00fcn\u00fcyor; 4.5G\u2019ye ge\u00e7i\u015f yapam\u0131yorum ve \u00e7\u00f6z\u00fcm bulamad\u0131m.\u201d<\/li>\n<li>&#8220;5G\u2019ye ge\u00e7tikten sonra D\u00fczce\u2019de mobil internet neredeyse kullan\u0131lamaz hale geldi. Daha \u00f6nce ayn\u0131 yerde 4.5G ile 35\u201350 Mbps h\u0131z alabilirken, son 1 haftad\u0131r s\u00fcrekli H\/H+ ba\u011flant\u0131s\u0131 g\u00f6r\u00fcyorum ve h\u0131z\u0131m 8\u201310 Mbps seviyesine d\u00fc\u015ft\u00fc. M\u00fc\u015fteri hizmetleri sorunun baz istasyonu kaynakl\u0131 oldu\u011funu s\u00f6yleyip b\u00f6lgesel iyile\u015ftirme yap\u0131laca\u011f\u0131n\u0131 belirtti ancak somut bir \u00e7\u00f6z\u00fcm sunulmad\u0131. Sorunun \u00e7\u00f6z\u00fclemeyece\u011fini ima eden yakla\u015f\u0131m da ayr\u0131ca hayal k\u0131r\u0131kl\u0131\u011f\u0131 yaratt\u0131.&#8221;<\/li>\n<li>&#8220;01.04.2026 tarihinde SMS ile \u201c5G\u2019ye Ho\u015f Geldin Kampanyas\u0131\u201dna ba\u015fvurdum; ancak cihaz\u0131m\u0131n 5G uyumlu olmad\u0131\u011f\u0131 gerek\u00e7esiyle 50 GB hediye internet hatt\u0131ma tan\u0131mlanmad\u0131. Kulland\u0131\u011f\u0131m cihaz teknik olarak 5G desteklemesine ra\u011fmen sistemde uyumsuz g\u00f6r\u00fcn\u00fcyor ve bu nedenle kampanyadan yararlanam\u0131yorum. G\u00f6nderilen SMS ile de bu hatal\u0131 bilginin teyit edildi\u011fini g\u00f6r\u00fcyorum. Cihaz\u0131m\u0131n 5G uyumlulu\u011funun sistemde d\u00fczeltilmesini ve hak etti\u011fim 50 GB internetin tan\u0131mlanmas\u0131n\u0131 istiyorum.&#8221;\u00a0<\/li>\n<li>&#8220;5G h\u0131zlar\u0131ndan bahsederek reklam yapmalar\u0131na ra\u011fmen hatt\u0131m\u0131 bu sabah itibar\u0131yla 3G\u2019ye d\u00fc\u015f\u00fcrd\u00fcler ve o zamandan beri ne internetimi ne de hatt\u0131mdaki dakikalar\u0131m\u0131 d\u00fczg\u00fcn kullanam\u0131yorum. Saat sabah 11.00\u2019den ak\u015fam 17.00\u2019ye kadar defalarca m\u00fc\u015fteri hizmetlerini arad\u0131m, en az 10 farkl\u0131 m\u00fc\u015fteri temsilcisiyle g\u00f6r\u00fc\u015ft\u00fcm ve neredeyse hepsi birbirinden farkl\u0131, \u00e7eli\u015fkili ve yanl\u0131\u015f bilgiler verdi.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>Kaynak: (BYZHA) Beyaz Haber Ajans\u0131<\/p>\n","protected":false},"excerpt":{"rendered":"<p>5G teknolojisinin kullan\u0131ma sunulmas\u0131n\u0131n ard\u0131ndan GSM operat\u00f6rlerine y\u00f6nelik kullan\u0131c\u0131 \u015fikayetlerinde dikkat \u00e7ekici bir art\u0131\u015f ya\u015fand\u0131.<\/p>\n","protected":false},"author":1,"featured_media":10124,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"class_list":["post-10123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi"],"_links":{"self":[{"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/10123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10123"}],"version-history":[{"count":1,"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/10123\/revisions"}],"predecessor-version":[{"id":10125,"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=\/wp\/v2\/posts\/10123\/revisions\/10125"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=\/wp\/v2\/media\/10124"}],"wp:attachment":[{"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10123"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=10123"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/busondakika.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=10123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}